Subject: Re: LSM Joining Case Test - Divya Sharma
From: Divya Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 1 May 2019 03:49:53 -0400

| | LSM Joining Case Test

Name | Divya Sharma
E-mail | [email-masked]
Phone Number | (91+) 8447328808
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

*The 2nd blurb provided all the relevant information in a very crisp and assuring manner with reason explained properly and not diverging the unnecessary details of the internal policy with the seller, which could alleviate the customer's apprehension on the delay. The things I would like to add on the interaction would be a more friendly approach and some pleasentaries exchanged like the last line mentioned in blurb 5.

My reasons for not going with the other blurbs are summarized below.

*The 1st blub seems like an input from the executive's side rather than the company's side, which is the first point of contact for the customer. Words like I sound like the jurisdiction in under the executive's discreetion.
*The 3rd blurb starts with a very unprofessional note stating the customer's anxiety as something unusual, plus there is a lot of space for uncertainity and ambiguity as the executive pointing about some other person to be involved and in the end, no concrete solution was provided as there is no assurance from the executive's side for how long the issue will be resolved.
*Blurb 4 is looking like an additional hassle for the customer with so many steps to be undertaken by him at the nick of time and specially when the customer is on the brink of leaving his place to leave for the concert.
* Blurb 5 is perhaps shrugging responsibility from their end to the seller and it is very unprofessional on his part. Plus it is an additional cause of worry for the customer who apart from not being able to get the tickets is also bombed with the posssibility of additional cost involved.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The ability to provide resolution to the concern raised by the customer in the most efficient and elaborate way, consuming an appropriate time. The choice of words should be assuring and at the same time affirmative so that the customer gains confidence that his querry will be solved on a priority basis.

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