Subject: Re: LSM Joining Case Test - Anwar Jamal
From: Anwar Jamal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 1 May 2019 03:25:50 -0400

| | LSM Joining Case Test

Name | Anwar Jamal
E-mail | [email-masked]
Phone Number | (91) 9873093492
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this Blurb customer associate is showing empathy with soft skills and providing assurance to the customer that once they receive confirmation from event organisation they will get the ticket delivered to the provided address. Also he confirmed the address and contact information. I Do not want to add any sentence because i find this blurb in a proper way and manner.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

To listen customer's query is a good customer service however resolving their query accordingly is a great service.

Using verbiage and giving answer of the query is a good service however showing empathy and putting yourself in customer shoes with query resolution is a great service.

Down the line providing best service and getting customer satisfaction is the great service.

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