Subject: Re: LSM Joining Case Test - Manav Bhatia
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 1 May 2019 06:42:05 +0000

Can be interviewed

From: Manav Bhatia <[email-masked]<mailto:[email-masked]>>
Reply-To: Manav Bhatia <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 1 May 2019 at 12:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Manav Bhatia

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Manav Bhatia
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9868348940
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Blurb 2 I guess but no such blurb amongst all of them looks convincing, as none of them is giving the customer exact answers or information as expected by the customer, rather just making customers more frustrating.
These events like Lady Gaga makes people more anxious and sometimes frustrating when it comes to purchasing tickets, because you never get the straight answers always. Be it the seller or the event organisers both just try to convince and consolidate people by asking questions like contact address,contact no. address making the scenario looking more convincing for customers. In Blurb 2 only thing that looks convincing from customer's point of view is the week detail in which his tickets will be shipped to him.

Thanks
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   1.The only difference from my point of view is that having queries closed in time is the great customer service whereas just making the customer waiting to get his query clear and asking more time is good customer service.
2. Of-course the feedback tells you all the difference between good and great customer service.
3. Sticking to the apt content rather than asking stupid queries which are already in the database makes a great customer service
4. Making him wait on the phone call or for his delivery also looks annoying sometimes, this also makes a huge difference between good and great customer service.

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