Subject: Re: LSM Joining Case Test - Durga Lama
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 30 Apr 2019 10:34:54 +0000

Reject

From: Durga Lama <[email-masked]<mailto:[email-masked]>>
Reply-To: Durga Lama <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 30 April 2019 at 3:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Durga Lama

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Durga Lama
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9871541345
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Being a customer service representative it is our responsibility to check, reconfirm the detials and inform our customer about the download E-tickets which is more convinience rather than the one that gets deliver over mails since customer is travelling in two days. So, I would go for the second Blurb in dealing in this kind of situations
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is the one who take good care of his/her customer, guiding and helping them to their queries. Whereas, the one who goes extra mile to handle any situations makes a great customer service.

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