Subject: Re: LSM Joining Case Test - Parul Bhalla
From: Parul Bhalla <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Apr 2019 06:30:51 -0400

| | LSM Joining Case Test

Name | Parul Bhalla
E-mail | [email-masked]
Phone Number | (91) 9354236633
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I will go with Blurb 4  adding anassurance to the customer that she will recieve the tickets before the event and we are here to serve our customers by understanding there value of time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service is the listening to the customer and understanding what excatly customer is looking for as per that giving the resolution on first call so that customer would not call for the same issue or problem.

Great customer service is making a rapot with customer and building up a converstion with the customer and making the customer comfortable.
if required going extra miles to help the customer.

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