Subject: Re: LSM Joining Case Test - Rajanpreet Sandhu
From: Rajanpreet Sandhu <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Apr 2019 05:36:42 -0400

LSM Joining Case
Test

Name

Rajanpreet Sandhu

E-mail

[email-masked]

Phone Number

(+91) 9891786822

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Sir,

I selected blurb 4 as it provided all the details to the coustmer as per the
coustmer requirement, the coustmer directly asked to send to the hotel as he/she
will be travelling to the hotel. Blurb 4 provided the details of updating new
address on the site with step wise process and also asked the coustmer to inform
someone at the delivery address for the delievery and signing at the delievery.
With all the se details it also provided details of tracking the delievery. It
provide the details bes suited for the coustmer.

If i would amend blurb 4 the additional sentences i would like to add will be '
sorry for the inconvienence', ' hope you are satisfied with the service', 'if
there is any query please send email' at the "email id"and at last a
'thankyou'

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

1) A good customer service work alike but a great customer
service  try to provide all the helpful deatils to the customer according to
its needs.

2) A good coustmer service will keep it minimum and reply as per query but a
great customer service will ask the customer for any other query.

3) A great customer service will try to answer the query where a customer will
able to be satisfied and able to relate it whereas good customer service will
only answer as per the query.

4) A great customer service will try to solve the query as soon as possible with
a satisfactory empathy reply in a professional way whereas good customer service
will keep it all profesional rather then earning a trust by the customer as what
a great coustmer will like to do.

5) A great customer service aim will be to answer all the query asked and can
arise whereas a good customer service will only answer the query asked by the
customer.

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