Subject: Re: LSM Joining Case Test - Arun Jakhar
From: Arun Jakhar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Apr 2019 05:36:08 -0400

| | LSM Joining Case Test

Name | Arun Jakhar
E-mail | [email-masked]
Phone Number | (+91) 9810418790
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Dear Sir,

We have received your request and we have conveyed the same with the seller where he has assured that they will provided the ticket once they receive the tickets from the event organiser, now a days the event organisers have made an habit of releasing the tickets few days before the events.

we will try our best to provide tickets on time which you have requested.

Kindly, share us the hotel details once the courier is scanned we will process the tickets to your hotel address.

i hope we have cleared all you queries, have a great event.

Regards'
Team XYZ

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

the difference between the good and great customer service is to provide all solution to the guest before the guest ask for the same, all guest escalations should be solved in the given tat.
Understanding guest behaviour,requirement and according to the same the services to be offered to the guest so that the all queries of the guest will solved on the first phase.

For giving great experience you should keep yourself in regular touch with the guest and taking feedback from the guest on regular basis and if there are any issues faced by the guest should be resolved on the same time.

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