Subject: Re: LSM Joining Case Test - SHARAD SHRMA
From: Saurabh Dadu <[email-masked]>
To: Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 30 Apr 2019 09:32:22 +0000

Sharad - below average but can be spoken to.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: SHARAD SHRMA <[email-masked]>
Sent: 30 April 2019 2:16 PM
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked]; [email-masked]
Subject: Re: LSM Joining Case Test - SHARAD SHRMA

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    SHARAD SHRMA
E-mail  [email-masked]
Phone Number    (011) 8882995489
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Here we are assuring the Customer that Yes He will get the tickets asap and moreover the
Customer will be happy as we told him that Yes he can track the tickets online and take
out a printout as well and requested to recheck the details and let us know so that we can
rectify it on our end moreover we can let him know via phone and by the phone no was can
inform him about the progress. If we will do this the Customer will be happy and will
reliy on us afterall Customer Service is all about Customer Delight.
We are here to make the Customers happy so If Customers are happy we all are happy.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   For the Customer good is something in which He is satisfied and Great is everything happened beyond the Customer satisfaction

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