Subject: Re: LSM Joining Case Test - Ankita Rai
From: Ankita Rai <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Apr 2019 04:46:42 -0400

| | LSM Joining Case Test

Name | Ankita Rai
E-mail | [email-masked]
Phone Number | (91) 7354512985
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In my point of view.the blurb 4 is the correct answer,because customer is about to leave the place which he/she mentioned at the time of booking and requesting to deliver the tickets at the hotel, and as i think this is the customer service which we are providing to our customers so according to that everything should be in favour of customers,because they are spending too much money and the expectations of customers is too high when they spend money and if the things would not be in their favour of the customers they will provide bad feedback which is not sounds good at all.So,if the customers requesting to deliver the tickets at hotel, so it should be deliver as per the expectation of customers.In the customer service the first priority of the agent to give the resolution in the favour of their customers,whatever the situation or condition at the end customer should to be happy in every prospect.That is why the blurb 4 is the correct answer according to this situation.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good and great customer service is like good means customer is liking the services and great means customers are happy as well as liking the way you treat them and understand their issues very well and help them out and give them as a first priority and provide the resolution in the favour of the customers.

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