Subject: Re: LSM Joining Case Test - Abhishek Pathak
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 30 Apr 2019 08:07:03 +0000

Completely irrelevant answer, English also below average according to me.

@ Saurabh: what is your opinion?

From: Abhishek Pathak <[email-masked]<mailto:[email-masked]>>
Reply-To: Abhishek Pathak <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 30 April 2019 at 1:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Abhishek Pathak

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Abhishek Pathak
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9873113348
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    i will select this blurb because it justifies the real theme of question asked by the customer. If i am asked to add something I will try to give a nice gesture of greeting first and will also ask the customer to get back anytime if he needs any further assistance

Rest i have chosen this option because customer service is a normal business and a customer interacts with a lot of brands so to keep it even in the competitive service environment i will prefer:

1. Greeting
2. Personalized reslotion rather than a procedure.
3. 24*7 assistance assurity
4. Brand value and ethics with the resolution to aim a bounce from customer everytime.
5. Offcourse the reviews he can drop which always add to digital valuation.

Regards
Abhishek Pathak
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Great customer service is about:

1. Personalized gesture while assisting customer
2. Assisting through and after the sales process.
3. Keep the client updated about our P&S
4. Keeping him involved with our business practises so that he feels involved with us.
5. Offering the best and out of the box service.

**Service is the only intangible asset which can never be same for 2 organisations.

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