Subject: Re: LSM Joining Case Test - Apurva Dwivedi
From: Apurva Dwivedi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Apr 2019 03:39:03 -0400

| | LSM Joining Case Test

Name | Apurva Dwivedi
E-mail | [email-masked]
Phone Number | (208011) 9621144417
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The above marks responses are perfect but we can make it more effectiive by adding personalization to email/messages.
second blurb i choose for that because i think this option is just easy for the client

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means providing releavent information enstantly to the customer after analyzing thier queries where as great customer service defines the same including some other factors such as:
adding personlization to email/message
selection of words/tone while responding
greeting them at the begining/end of the conversation

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