Subject: Re: LSM Joining Case Test - Sheshansh Tripathi
From: Sheshansh Tripathi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 29 Apr 2019 08:07:56 -0400

| | LSM Joining Case Test

Name | Sheshansh Tripathi
E-mail | [email-masked]
Phone Number | (91+) 8707410867
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to the given scenario if I have to address this, I will be choosing blurb 4 as the best reply. Because customer's query was regarding the delivery address as customer is not going to be at his home to receive the tickets so customer want his tickets to be delivered at his hotel, which is fairly a geneuine request.
And blurb 4 perticularly addressed the query more efficiently comparing with other blurbs, other blurbs were somehow getting into other details which is not related to the customer's core query hence there is a chance that customer can get irritated.
Ensuring customer can make an anxious customer feel relax which is mentioned in the blurb, which is a plus point.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There is a very distinct line between good and great.
Getting the resolution can be termed as good but getting the resolution with eagerness to help and empathy with the customer can be considered as great customer service.

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