Subject: Weekly Report
From: Arnaud Valentin <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Felix Descamps <[email-masked]>, Tamara Marjanovic <[email-masked]>
Date: Mon, 29 Apr 2019 13:12:05 +0000

HI Everyone,

Here are the productivity numbers for last week 22/4-28/4

A couple specific things to point out. Priyanka skipped 33% of concert recurring configs, that number should be 0. Similar situation with Prachi and Sports recurring configs. There are no reasons to skip this many tasks, @Ashish Dabral<mailto:[email-masked]> let me know if you need a refresher on this task.

Additionally the skip rate for venue image in general seems very high. It was always high for this task but I never remember almost all agents having over a 90% skip rate. Similarly with Uma and View from seat comparison task.

The overall productivity seems good, agents just need to work on the skip rate in general.

Here are the queus

We will start working on category images as soon as everything is set up properly. In the mean time we will keep lowering all other queues.

Have a good week

Best,
Arnaud