Subject: Re: LSM Joining Case Test - Vikas Aryan
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 29 Apr 2019 08:13:19 +0000

Should be interviewed

From: Vikas Aryan <[email-masked]<mailto:[email-masked]>>
Reply-To: Vikas Aryan <[email-masked]<mailto:[email-masked]>>
Date: Monday, 29 April 2019 at 1:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Vikas Aryan

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Vikas Aryan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9625578080
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    In my opinion, blurb 4 is correct. The reason behind is that the customer simply asked if his ticket can be delivered to the hotel or not. Blurb 4 only has the exact answer of his question because there it is mentioned that it can be delivered to hotel and there must be someone to receive the courier and sign it. Customer just need to update his address via the link we provided him and the seller can ship the ticket to his new address. We do not need to inform the customer about everything because he may not have too much time to read our email if it is not exactly related to what he asked for. Customer may get irritated as well if we inform him about all other things to show him our sympathy but not any exact resolution.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   They very first thing in customer service is to listen. First just listen what customer is saying and what are the problems he is facing without discturbing him in the conversation. Once we listen his problems then only we would be able to understand and give him the exact resolution.

Sometimes it may happen that we may not be able to help the customer because of our company policies but in that case also we do need to listen customer and try to do the expectation setting.

Good service can be done with quick reply but great customer service can be when customer is happy and give a good review to the executive most of time.

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