Subject: Re: LSM Joining Case Test - Rahul Mishra
From: Rahul Mishra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 28 Apr 2019 04:07:53 -0400

| | LSM Joining Case Test

Name | Rahul Mishra
E-mail | [email-masked]
Phone Number | (91) 8130245146
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per the question , Blurb  2 is very clear enough  to answer the member's concern since as per the Question , member is travelling early for the event so she is expecting to receive the tickets on her hotel address .
hence As per the  blurb 2 , this statement reassure the member that she will receive the tickets before the event and provide to the member about the online E-ticket booking process as well so that member would not be able to wait long time for that .
Additonally in blurb 2 , Advocate verified the address and phone no. just to ensure both are correct so that is the main part since if we are going to dispatch any thing to the member so that time address and phone no. is the important part through which shipment can be deliver .
So As per me , statement 2 is very close as per member concern .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service :- If customer is placing  order from any ecommerce company and if that company is taking the followup with the member untill or unless he/she receives the shipment so that will good customer service .

Great customer service :- If company is taking the ownership, caring about the member's problem  and timely taking the followup with the member to ensure he receives the shipment so that will be great customer service .

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