Subject: Re: SSBS Audit for this week
From: Deeksha Dadu <[email-masked]>
To: Rahul Kumar LSM <[email-masked]>
Cc: zarif khan <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sun, 28 Apr 2019 11:22:38 +0000

Shakeel/ Zarif,

Who handled these tickets and WHY WAS THE SLA MISSED IN THESE TICKETS??? How many times do you both have to be warned?? You better have very good explanation for this else rest assured that I am taking a very very strict accruing against whosoever is responsible for these.

Sent from my iPhone

On 28 Apr 2019, at 16:43, Rahul Kumar <[email-masked]<mailto:[email-masked]>> wrote:

Hi all,

Please see attached audit report.

51402 - Email password reset issue. Password reset was done on time by but ticket wasn't resolved. on time. I have resolved it in my shift

51346, 51347 & 51348 (Shakeel/Zarif)-  Technician already was assigned to these tickets so only acknowledgment email was needed to sent but SLA was missed.

Regards,
Rahul
<SSBS.xls>