Subject: SSBS Audit for this week
From: Rahul Kumar <[email-masked]>
To: zarif khan <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Sat, 27 Apr 2019 18:45:32 -0700 (MST)

Hi all, 

Please see attached audit report. 

51402 - Email password reset issue. Password reset was done on time by but ticket wasn't resolved. on time. I have resolved it in my shift 

51346, 51347 & 51348 (Shakeel/Zarif)- Technician already was assigned to these tickets so only acknowledgment email was needed to sent but SLA was missed. 

Regards, 
Rahul