Subject: Re: LSM Joining Case Test - Vishnu Dubey
From: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 27 Apr 2019 10:47:36 +0000

In my option he should be rejected

Sent from my iPhone

On 27 Apr 2019, at 16:13, Vishnu Dubey <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Vishnu Dubey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9990673513
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Hi, I would like to choose blurb no. 2 and the reason behind it, Its clearly provide a straight away answer to that customer that he will get his event ticket in that event leading week only with a clear reason that now a days its been a kind of proces that all The event organiser issued their event ticket very close to event date only.

Apart from that in this blurb, Another solution is also provided that, If customer wants immidiate ticket, then he have an option to booked it online and get his ticket printed instantly. So i think overhere customer problem has been solved in very prompt manner way while providing a suggestion.

Along with this there is also an another solution given to that customer, if he want to get it delivered in his hotel room that`s also quite possible while just giving us his updated address with us.

And finally we have reminded him about his correct address and contact number, So while doing so we also got the proper details of that customer. So considering all of above mentioned solutions aspects, This second Blurb is fine answer for that customer.

Thank you.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me, Good customer service is kind of service which we do on regular basis while follow our SOP and company norms. In this case we just do our duty nothing else.
But great customer service is kind of service where we work for customer delight. In this case we just do not pass the information, In fact we also care for them as provide them some diffrent solutions as well if possible. So basicaly if just for make our customer feel very happy and a wow experience.

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