Subject: Re: LSM Joining Case Test - Abhishek Kumar
From: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 27 Apr 2019 07:06:03 +0000

Should be interviewed

Sent from my iPhone

On 27 Apr 2019, at 12:32, Abhishek Kumar <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Abhishek Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7678616795
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    As per my view, I think that Blurb 4 is the most appropriate resolution given to the customer regarding his query for the event ticket of Lady Gaga.

The customer wants to get the ticket delivered at his hotel where he is going to stay. The advisor briefed all the steps to the customer to update the address where the customer wants his delivery of the tickets. He provided him a link on which he can update the delivery address and assured him that we will ensures the sellers to send out the tickets as soon as possible to the new address. Also, He will receive a notification on the email that the tickets has been shipped and out for the delivery for the given address and a link will be there through which he can track the shipment and advised him that since the new address is not a personal address. So, please make sure to inform them that someone should be available to sign for the delivery.

Hence, This is the best resolution which has been given to the customer as he has been advised all the necessary information which is required for his query that how he can update the new address and track the shipment and a person is required to receive the delivery and sign for it. Here, The advisor has tried to make the customer satisfied for what the customer is seeking information regarding the ticket delivery. He has not only told the customer that how he can change the address as per the customer's query but also he has gone for the extra mile to make customer satisfaction.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service is that customer gets the resolution what he is seeking for and make him satisfied. Whereas, Great customer service leads to not only resolve the customers problem but to go beyond the expectations of the customer and make him happy by advising some preventive steps so, that he cannot face the same problem again.

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