Subject: Re: LSM Joining Case Test - AISHWARYA VULLANGULA
From: AISHWARYA VULLANGULA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 27 Apr 2019 02:38:21 -0400

| | LSM Joining Case Test

Name | AISHWARYA VULLANGULA
E-mail | [email-masked]
Phone Number | (+91) 8500162844
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Since the concert date is nearer, First the confirmation and shipping of the purchase makes the customer less worried. Providing the address is a good idea.
The only concern is ensuring the customer about the status of the purchase more clearly, like if there is availability of changing the delivery address  since they are not available for more than 2 days. If the delivery is late, Then the purchase will go no use and customer feel disappointed. So, there should be availability of information too to change the address if it takes more time. Since its LADY GAGA concert once in a life time event!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service: If they provide the information about the project and conforming the status.
Great customer service: To actually listen to the customer concern and being able to provide the solution or at least apologize for not being able to provide exact status right now(If there is no current update) rather than only showing the status.

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