Subject: Re: LSM Joining Case Test - Vivek Sagar
From: Saurabh Dadu <[email-masked]>
To: Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 26 Apr 2019 07:51:55 +0000

His brain seem sharp, makees mistakes in writing. Urvika test his Vocal

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Vivek Sagar <[email-masked]>
Sent: 26 April 2019 12:56 PM
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked]
Subject: Re: LSM Joining Case Test - Vivek Sagar

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Vivek Sagar
E-mail  [email-masked]
Phone Number    (+91) 8218205481
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Here, I have chosen the blurb no. 4 because this blurb contains the total solution for the problem of the customer. Here the customer is asking for the tickets for the event of Lady Gaga which is taking place in a week but the customer will be travelling for that particular place in two days. Now , the customer is saying that he will stay in a  hotel and asking if the tickets can be dilivered at the hotel address. This blurb contains the perfect answer, that is - ''To ensure to get your tickets in time , please provide an updated address and that address should be the hotel address where the customer will be staying or the address of the delivery reciever at the place''. Here the customer can also change the address provided by her by the help of the link provided by the customer care executive and after this they ensure the customer that the tickets will be shipped by a traceable postal service and after the shipping the customer will be notified by an email about the tickets and he can trace the tickets very easily and ,at last, if the address provided is not the personal address then, he should inform the hotel staff that they can expect  a delivery of the tickets for him.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me good and great are the two degrees of customer satisfaction here, and according to that Good Customer Service is that when we always available with the punctuality at the time when customer wants our service, and great cusomer service is, how simply and in less time we are solving the problems of our customers. I think this is very important to solve the queries of the customers in every simple way possible, because so much complicated conversations can make them bored . We should always try to give the great customer service for our customers.

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