Subject: Re: LSM Joining Case Test - Srishti Sharma
From: Srishti Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 26 Apr 2019 03:25:49 -0400

| | LSM Joining Case Test

Name | Srishti Sharma
E-mail | [email-masked]
Phone Number | (91) 8506096335
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me, 3rd one is the correct answer. Because Excutive also don't know the exact time, that when will she receive the tickets. But Executive can raise an issue, and check the time and track the Tickets. Executive will mention the whole concern in there comments. By this,  Customer may get the ticket on time. That is just to ensure the customer. Executive has not given the exact time frame, which is the best thing, Excutive has not committed anything. Executive will mension everything in the comments without commiting anything. Executive's work is to satisfied the customer. what executive is trying to do. Then Executive can ask the Exact address. and verify the number, in case they need to contact them. Or if possible, he can provide the E-Ticket to the customer as well. he can ask for the Email address as well for E-Ticket.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service is just to satisfy the customer at that time.
They only Listen the problem of the customer, and forward that accordingly.
Good customer service Knows the problem of customer but they dont understand.
Custome has to call them again and again.
They will also fix the issue but it may be time consuming.

Great customer service is to actually giving the satisfy result.
They always listen the problem of the customer and try to solve this problem from there end.
Great customer service always understand the problem.
Great customer services try to fix the problem as soon as possible.
They give support 24*7 to the customer.
Customer don't need to call them again and again. Because they fix the issue asap. otherwise, they will give them a call back regarding the issue.
They will fix the issue without wasting the time of cusatomer.
So customer will be more satisfied.

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