Subject: Re: LSM Joining Case Test - jitesh kumar
From: jitesh kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 26 Apr 2019 01:53:39 -0400

| | LSM Joining Case Test

Name | jitesh kumar
E-mail | [email-masked]
Phone Number | (91) 8720983574
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to my opinion, Blurb 4 would be most suitable. As the Customer has asked us the time frame for receiving ticket on the right place. She is also mentioning that she will be leaving for event venue earlier. We need to assure that she gets her ticket on right place i.e hotel where she will be staying during the event.

Blurb 4 clearly shows that she needs to update the address of her hotel.Ticket needs to be dispatched to the right place so that our customer does not get any problem.

Here customer is also asked to make sure that address she give for the delivery of the ticket is personal or not. If it is not personal that authorised person is msut be asked to receive the ticket when delivered.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good and great customer service is the kind of service and gesture we give to our customer. Customer service does not just mean about solving the problem of our customer.We need to make our customer believe  that we are the right person for their query. And it can be done by good gesture and behaviour with giving all possible solution to our customer.

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