Subject: Re: LSM Joining Case Test - Goncalves Dongala
From: Saurabh Dadu <[email-masked]>
To: Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 25 Apr 2019 13:01:26 +0000

Reject

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Goncalves Dongala <[email-masked]>
Sent: 25 April 2019 6:24 PM
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked]
Subject: Re: LSM Joining Case Test - Goncalves Dongala

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Goncalves Dongala
E-mail  [email-masked]
Phone Number    (+91) 8178066338
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I selected Blurb 2!
why?
according to the situation of the customer, she/he will not be able to stay in one location during the delivery time, in this case it is better to provide e-ticket and both of her/his address where will be staying and contact number or email to prevent any further incedent related to the delivery. In this case will not be any mistake from our hand as an customer service.
An customer service has mission to satisfy the customer according to their need in base of the customer service policy.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   according to me an great customer service is an excelent customer service compare to an good customer service, the level of superiority is the difference between them.

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