Subject: Re: LSM Joining Case Test - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 25 Apr 2019 05:06:15 -0400

| | LSM Joining Case Test

Name | Deepak Singh
E-mail | [email-masked]
Phone Number | (91) 9939454121
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected the blurb 1 because the executive collected all the information first and then given assurance and acknowledgment about the tickets first. after this executive given all the precise information about the event. executive explained about the tickets that what exactly happening in present regarding their tickets and this is the way to assure customer and make a good bond with them. lastly executive checked and confirmed all the information given by the customer in a 360 degree way. also, executive given a technical good to know information that how to check or track his/her tickets by themself before closing the case which is raised by customer. executive closed the case without asking anything else! this is the thing which is not appropriate in customer handling online. That's all.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is about to give all the information precisely to their customers and solve all the issues raised by the customers. The great customer service means to give all the information precisely in a brief manner and solve issues of customer beyond their limits. Just give littile extra or you can say do excellent job in a great customer service.

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