Subject: Re: LSM Joining Case Test - Jassika Kapoor
From: Jassika Kapoor <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 25 Apr 2019 03:58:48 -0400

| | LSM Joining Case Test

Name | Jassika Kapoor
E-mail | [email-masked]
Phone Number | (110051) 9811948800
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected this blurb as it has the complete answer regarding the question . Seems as if the executive has listened to the customer carefully. The answer has full information regarding the question the customer was asking. He wanted to know as if he can change the delivery address and make it to the hotel , he was replied correctly to that . Also , he was asked for the hotel adress .

The second thing he asked is that if his tickets are confirmed , executive has also answered that , he mentioned why his tickets haven't delivered yet, he also assured that he's monitoring and communicating to seller to ensure customer won't face any kind of problem .
He also explained the customer how can he track his courier about the delivery/ he also told him about the email alert.

And the statements he mentioned in the first [i'm happy to say ] and in the last  [ have a great time ] , these kind of statements are imp to satisfy the customer and also calm down the customer if he's angry over something or the service he's been provided

The only thing i would like to add would be , as mentioned in the blurb 3 [ i can understand that you are very auxious to recieve the tickets ] because sometimes all a customer need is to talk to someone who can understand his situation too, rather than explaining about his own situation!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to greet the customer correctly and to give the correct information as he's asked for and greet in the last. [ But all that in a dull manner]

Great customer service is to make sure that the customer knows you ar really happy to help him and there to listen to him carefully . it's also to mention some phrases that would make him really happy to be serviced by an executive like you. he'll really appreciate it .

| |

You can edit this submission and view all your submissions easily.