Subject: French Language Test - Christine Anuema
From: Christine Anuema <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 25 Apr 2019 03:14:09 -0400

| | Foreign Language Screening Test

Name | Christine Anuema
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will first apology for the delay to keep the customer cold, then after that i will ask if the adress that he(she) has given to us is correct ( here, i know that i am the one who made the mistake but i want the customer to keep on believing in our sevices, i do not want to show that we make mistakes) so the customer will once again provide the right address to me, then i will send another pizza and call the other one to come back.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hi, my name is Christine , i am from DR.Congo(Africa).
I was born and raised in kinshasa , i've started going to school at the age of 3; i've got my high school degree in 2015 i was 18 years old, then i went to the university of Kinshasa.
So in 2017 my mother has decided to send me aboard.
We did not choose the country yet, then one day my oncle just brought the idea of styding in India; i was so scared and lost in my mind because that was my first time to travel alone, and thinking that i will be separated with my familly for years really broke my heart.
I arrived in India on march 27th, as a french backgroung's girl i went to learn first English in delhi (malviya nagar).
Then i worked for eleven(11) months in CALL CENTER(sells) for two different companies.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | le good customer service est lorsque votre client est satisfait de vortre sevice tout court et par contre avec le great customer service le client n'est pas seulement satisfait mais aussi il reste loyal à votre service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Etant l'ainé et l'unique fille de la famille; ma maman m'interessait tellement à ses problèmes personnelle; ce qui m'a poussé à beaucoup plus réfléchir et trouvions ( ma mère et moi) de résolutions ensemble.
J'aime aidé les autres; il y a mes amies et pétites soeurs qui m'appelent pour problème de couple, etc...
Et puis je parle trop vite, j'ai une voix vive et ma diction est claire ( vu que je suis chantre).
J'ai deja travaillé pour onze mois dans le customer service en inde.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

J'aimerai vous parlé de MATADI, l'une de ville située dans la province du Haut-Congo.
Matadi est situé au Sud-Ouest  de la RD.Congo.
Matadi vient de la langue KIKONGO qui signifie "PIERRE".
Il est entouré au Nord par la ville province kinshasa, au Sud par l'Angola, à l'Est par la province de Bandundu, et à l'Ouest par la république du Congo.
C'est l'une de ville remplie de pierres à la place du sable, à Matadi il y a des maisons construites sur les roches, sa temperature est douce à cause de la présence du fleuve Congo et de l'océan Pacifique.
A Matadi il ne faut surtout pas mettre les chaussures à haut talon, parce que la présence de pierres qui couvrent plus de 85% du sol Matadien ralentira votre démarche; il pleut constament  à Matadi( 9/12mois) et il faut toujours avoir son parapluie dans son sac.
MATADI est le port national N°1 de la RD.Congo car tout ce que dont mon pays export ou import passe par le port national de MATADI.

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