Subject: Re: LSM Joining Case Test - Monika Nagar
From: Monika Nagar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 25 Apr 2019 02:53:33 -0400

| | LSM Joining Case Test

Name | Monika Nagar
E-mail | [email-masked]
Phone Number | (091) 7055469004
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me Blurb 1 is the suitable answer for the query.

Blurb 1 is giving the positive and an instant response to the customer. Also, in Blurb 1, it seems as if proper attention is given to the customer. And , In other Blurbs, there is a kind of negative response.

In Blurb 1, an assurance is given to the customer that the order is regularly tracked and monitored. so the customer can trust the organisation. Also, it has mentioned that once the order is delivered he/she will get an instant email alert which seems to gain the faith of a customer.

In the end of  the passage Blurb 1, regards has been given to the customer which shows the etiquettes of an email While in other Blurbs no regards has been given in the end and there is a direct answer which is giving a negative impact.

Thankyou
Monika Nagar

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A Good service means the query is just solved from the end while if there is a good feedback from the customer than it means a great service.

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