Subject: Re: LSM Joining Case Test - Vishal Choudhary
From: Vishal Choudhary <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 24 Apr 2019 05:31:04 -0400

| | LSM Joining Case Test

Name | Vishal Choudhary
E-mail | [email-masked]
Phone Number | (+91) 8800620988
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb-2 is correct asnwer. because Customer asking 3 main question about tickets first expected deliverey time 2nd timely delivery and last one is ticket delivery at another location. so in blurb -2 customer service executive answer all 3 question. First timely delivery, he ensured that if you book ticket online you can download the ticket at the same time so you can track it down easily this will give sureity to customer he can travel all the way and second question in also cover in first answer about timely delivery of ticket becasuse customer can track his ticket any time just open his purhcase section so this will help customer very much. they do have to call customer service for tickets tracking and last question is about ticket delivery at travel address. so executive ensure customer they will try delivered at your travel address as soon as possible after getting correect address at expected time of arrival. so we can handover the ticket to right person or we can get sign deliverey dokcet paper. that's why my option is blurb-2, Excutive solve whole which was asked by the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

(1) Good customer service means solving customer problem asap but great customer service is solving customer problem from the root so they cannot face thesame problem ever.
(2) good customer service solve problem at the time when customer let us know but great customer service have to open his eyes at every moment of time and try to solve the big problem so customer cannot make a call for the same
(3) good customer serivce start from when problem was riased by customer but great customer service take care all these thing at time when customer join us.
(4) good customer service only deals with given task but greats customer service try to make better friendly relation with the customer so they cannot hesite to call next time.
Conclusion :- Customer service is most importantpart of any kind of bussiness this will help us to grow our bussiness becasue they helps us to get correct feedback from the customer regading our product and service so we need Great customer service so they do not solve the problem but try to solve in effective and effeicent manner.

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