Subject: Re: LSM Joining Case Test - Tilak Vyas
From: Tilak Vyas <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 24 Apr 2019 04:51:55 -0400

| | LSM Joining Case Test

Name | Tilak Vyas
E-mail | [email-masked]
Phone Number | (+91) 9873372525
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As we can see that the person would be travelling for the concert before time and expecting his tickets to be delivered to his hotel. In the fourth scenario,event management is ready to provide the customer the flexibility to change the address where someone else can also sign for the delivery if the respective person is not available. They have also given the link http://www.viagogo.com/Help/76 for more mobility. Adding on to the flexibility, they have given the customer the privilege to track the ticket long with the email where they can see the status of the ticket. In this scenario, customer is getting what he wants from the event management from changing the address of or from residence to the hotel where the customer would be staying and gave an option as well where the customer is unavailable at the time of the delivery of the tickets, that someone else can take the tickets on his behalf so that the customer doesn't have any issues at that moment and can enjoy the concert hasslefree. It could have been an issue if the event management was unsure about the tickets and could have lost the precious customers like these and could hamper the event management.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As per my opinion, the good customer service will only provide a basic solution of the problem but if you are great customer executive, you will be able to provide detailed resolution to the customer where the customer doesn't have to come to you for the same issue again and again as the prime motive of the customer executive is to provide the resolution of the issue once, not to escalate it to some other level where the customer becomes irritated and doesn't come to you again. In my opinion, customers are not dependent on us but we are dependent on the customers. Many of the customers come to you, only if you give your 100% to the customer and giving what they want from you. Hence, a good customer service will only evade the issues but if you are great customer service, customer's will come to happily and praise your company as well.

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