Subject: Re: LSM Joining Case Test - Nitesh Kumar
From: Nitesh Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 24 Apr 2019 04:25:34 -0400

| | LSM Joining Case Test

Name | Nitesh Kumar
E-mail | [email-masked]
Phone Number | (91) 9730184002
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As we can refer from the customer query that he is asking for ticket Lady Gaga as he has to attend the event and he wants to travel within 2 days. We can refer from Blurb 2 that the ticket will be available in a week but if he purchase instant download e-ticket it will be available immediately and track his status of his order. And also he is confirming detail address of the customer with his updated contact number in case if we need to contact. It clearly reflects that how he handle customer queries and also he is taking immediate action to resolve his query by providing proper solution to the customer. We also know that satisfaction of customer is utmost important as we can grow our business only when we satisfy our customer needs with proper solution. A happy customer means more business opportunity. Hence, we should try our best to listen to our customer query and then provide them with proper solution as and when they required. Immediate and proper action to be taken to resolve their issues.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service basically means providing proper customer service by listening their queries and then providing proper solution to the customer. According to me they both are similar as in both the case we try our best to satisfy our customer and customer gave us good feedback for our work. As we know that customer are the prime face of any industry. So their satisfaction is important to us. A happy customer means more business opportunity and we can grow our business.

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