Subject: Re: LSM Joining Case Test - AANCHAL Kapoor
From: AANCHAL Kapoor <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 23 Apr 2019 06:35:16 -0400

| | LSM Joining Case Test

Name | AANCHAL Kapoor
E-mail | [email-masked]
Phone Number | (91) 8929392161
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

From my point of view,
blurb 4 is the correct way to handle the customer, as the customer is looking forward to get the tickets deliver to a new address and not to an older one, so for that we will be needing his/her new address to get it deliver, we will be assuring as well with the event team that by which date the tickets will be released so that we can let the guest know that, as she will be travelling within 2 days and if the tickets are to be delivered within those dates then they can be even delivered to the address previously mentioned as well.
A complete informaion is required from the guest and other than that assuring him/her is also must so that the guest does not feel that he/she might miss the event for which he/she is travelling. even greeting her at the end is must so that when she reads the email or disconnects the call she has positive feeling towards the executive who had handled all her queries and towards the company as well that they do care about there customers.

From my perspective,
When a customer faces any issue or has any query related to his/her product then only they connect to the oganization through which they have purchased and, from my point of view blurb 4 let the customer know about the situation and even ask for the new address as the guest wanted it to be delivered it to another address, greetings at the closing can be added into it as it is one very essential part the customer satisfaction that customer should have positive thoughts about who has handled him/her so that a good reputation is built up as well in front of them that the decision of choosing us for there purchases as the correct one,after all goodwill is something that matters at the end and if that is built correctly then getting business as well becomes easier as the people trust on what they have seen and on what they have experienced.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

From my point of view:
Good customer service is when you handle the customer in a way that they feel that they are well informed about there query and they dont have any doubts left.
When we talk about the great customer service, in this case we help the customer in the best possible way so that the guest does not feel that he has taken any wrong decision while making any purchases from our end. Confidence is something that is important in customer satisfaction as, if we are confident the customer feels the same and they also feel assured with it, that the desicion that they took was the correct one.

At the end I would like to sum up by saying that what matters in the end is that the customer is satisfied, the queries asked by them are resolved as the reason behind them interacting with us is to get the issues resolved as soon as possible so whichever way you select should end up by satifying the customer and by fulflling there needs in the best possible way.

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