Subject: Re: LSM Joining Case Test - Akash Mishra
From: Akash Mishra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 23 Apr 2019 04:34:16 -0400

| | LSM Joining Case Test

Name | Akash Mishra
E-mail | [email-masked]
Phone Number | (+91) 8510882039
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Accordnig to the customer&#039;s query, the first blurb would be appropriate as a resolution. The chosen blurb completely addresses customer&#039;s concern and the response is neither too blunt or too casual. The first response is providing complete information with the acknowledgement and possible reason for the inconvenience. There is also a surity and ownership taken by us which indicates that we are totally concerned and are working on customer&#039;s issue on priority. This is a more attractive and a healthy way to make customer feel that his/her decision to experience our service was correct and it helps a service provider to build trust in customers and to make the relationship long lasting.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is that which resolves customer issues as per the protocols and assures that any kind of inconvenience will not take place further. On the other hand, a great customer service is that which goes extra miles to make the customer happy and satisfied and also takes corrective measures on each parameter and point to make sure that certain instances do not hamper customer experience. A great customer service provider focuses on quality more than quantity.

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