Subject: Re: Transcript of 21 Apr 2019 20:54:37. Operator: John. Visitor: Client
From: Deeksha Dadu <[email-masked]>
To: Rahul Kumar LSM <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Mon, 22 Apr 2019 21:48:46 +0000

It took you guys two chats to realise he did not have sound?? Why would you not check all this before making him log in? This is careless!
 I don’t want any more mistakes on Jayway. Do some test chats with him to make him practice and don’t make him log in on real chats until all is sorted. This must not happen again please. This shakeel guy seems to be very careless to me, missing SLA on SSBS, missing chats on Jayway. Tell him if he wants to continue working, he better show seriousness, I will not tolerate all this even one more time

Sent from my iPhone

On 23 Apr 2019, at 03:14, Rahul Kumar <[email-masked]<mailto:[email-masked]>> wrote:

Hi Ma'am,

Its Shakeel. I asked him to log into chats so that he can have some practice and I was online as well. He is saying that there is no sound in the system so he didn't realize when these chats came and he eventually missed them.

@ Ashish - Please check if you can replace that monitor. It doesn't have sound card. You can just swap the monitor with any one which are used by Viagogo agents. I believe they do not need sound in their computers.

Regards,
Rahul

________________________________
From: "Deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Rahul Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 22, 2019 2:00:32 PM
Subject: FW: Transcript of 21 Apr 2019 20:54:37. Operator: John. Visitor: Client

What is this?? Another one? What was this guy John doing? Sleeping?

From: LiveChat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 22 April 2019 at 12:30 AM
To: manager <[email-masked]<mailto:[email-masked]>>
Subject: Transcript of 21 Apr 2019 20:54:37. Operator: John. Visitor: Client

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

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        John    Sun, 04/21/19 06:54:37 pm UTC

Hello, Can I help you plan your upcoming vacation?

        Client  06:54:37 pm

My husband and I are interested in finding out about visiting the Amalfi Coast in September

The chat was transferred to Ray because John had not replied for 3 minutes
        06:57:37 pm

        Ray     06:57:50 pm

Hi there
I'm sorry, it seems my colleague is having some technical problem
Sure, we specialize in planning customized tours based on your budget, preferences and interests. I can have one of our expert vacation planners get in touch with you to understand your requirements and plan a customized itinerary.
May I have your name, email address and phone number please?

        Duration: 5m 33s

        Chat started on: https://jaywaytravel.com/itineraries#1-week
        Referrer: https://www.google.com/
        Visitor geolocation: Jackson, New Jersey, United States / 24.191.110.82

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