Subject: Re: Transcript of 21 Apr 2019 20:54:37. Operator: John. Visitor: Client
From: Rahul Kumar <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Mon, 22 Apr 2019 14:44:36 -0700 (MST)

Hi Ma'am, 

Its Shakeel. I asked him to log into chats so that he can have some practice and I was online as well. He is saying that there is no sound in the system so he didn't realize when these chats came and he eventually missed them. 

@ Ashish - Please check if you can replace that monitor. It doesn't have sound card. You can just swap the monitor with any one which are used by Viagogo agents. I believe they do not need sound in their computers. 

Regards, 
Rahul 

From: "Deeksha" <[email-masked]> 
To: "Rahul Kumar" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, April 22, 2019 2:00:32 PM 
Subject: FW: Transcript of 21 Apr 2019 20:54:37. Operator: John. Visitor: Client 

What is this?? Another one? What was this guy John doing? Sleeping? 

From: LiveChat < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 22 April 2019 at 12:30 AM 
To: manager < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Transcript of 21 Apr 2019 20:54:37. Operator: John. Visitor: Client 

	

	

		

	

Chat transcript 

		

ref [ https://www.google.com/ | https://www.google.com/ ] 

	

	

	
		John 	Sun, 04/21/19 06:54:37 pm UTC 	

	Hello, Can I help you plan your upcoming vacation? 	

	

		Client 	06:54:37 pm 	

	My husband and I are interested in finding out about visiting the Amalfi Coast in September 	

	

	
		
	The chat was transferred to Ray because John had not replied for 3 minutes 	06:57:37 pm 	

	

		Ray 	06:57:50 pm 	

	Hi there 
	I'm sorry, it seems my colleague is having some technical problem 
	Sure, we specialize in planning customized tours based on your budget, preferences and interests. I can have one of our expert vacation planners get in touch with you to understand your requirements and plan a customized itinerary. 
	May I have your name, email address and phone number please? 	

	

		Duration: 5m 33s 

		Chat started on: [ https://jaywaytravel.com/itineraries#1-week | 
https://jaywaytravel.com/itineraries#1-week ] 
		Referrer: [ https://www.google.com/ | 
https://www.google.com/ ] 
		Visitor geolocation: Jackson, New Jersey, United States / 24.191.110.82 

	
	
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