Subject: Italian Language Test - kalki puri
From: kalki puri <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 20 Apr 2019 14:58:13 -0400

| | Foreign Language Screening Test

Name | kalki puri
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I am   extremely sorry sir due to the mistake from my side i opologize due to the mistake i will provide you this order free off cost and will reward you for the kindness patience with 5 discount bonus coupon of 30% each for the next 5 order you will make in 6 months of time with pizza hut outlet anywhere in India . and sir we register your address.so  you could have no mistakes for your future order ...i will ensure you that all your future order will be on time at your door step

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I was born as a second  child in all indo~italian family in a small spritual holy town of north india

grown up with two completly different cultural belief with two different teaching two completly different horizone I am feeling proud of my this kind of upbringing

*i completed my education in  my  Indian town with commerce  background & for higher studies i went to the capital of my state completed my bachelor  in commerce.

*afterwards i moved to italy for an better opportunity to work as there would be more possibility of employment & growth ,worked there in hospitality sector for the period of 7 years which was always two season (winter & summer ) .decided now that i want to try my luck in india to now want to stay here with my family.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | la principale differenza tra fornire un servizio clienti "buono e offrire un ottimo servizio clienti `e che , nel primo caso , si riesce a mantenere a malapena soddisfatti i clienti ,mentre in questo ultimo non solo li stai mantenendo soddisfatti, ma di stai anche matenendo fedeli.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

*da prima parola magica di ricordare sempre se lavori in questo settore i"IL CLIENTE A SEMPRE RAGIONE "vuole dire in qual sia la situazione dobbiamo dare la ragione al cliente lavorando 7 anni in ospitalita ho imparato il trattamento da dare.

* sono una ragazza solare per questo lavoro un sorriso in faccia non si deve mancare .

* sono giovane e entusiasta a parlare con le persone nuove mi trovo molto bene, ho tanta volonts e amo stare con li publico

*stando con li publico posso imparare molto ,sono una ragazza che crede che ogni situazione c'e sempre qualcosa da imparare .

* sono una ragazza nata in una famiglia di due culture diverse , due religione non ho problemi a co~ordinare con le persone di ogi religione .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Visita a Roma ,grande e immortale ,il colosseo meraviglioso e imponente ,impresiata di arte e cultura c'e in essa e sopratutto in primavera .Il fiume tevere che scorre  in mezzo alla citta .
sono andata accompagnata da ma sorella piu grande `e stata una grande esperienza con il treno super veloce siamo arrivati verso sera, ospiti dal nostro caro amico di famiglia ,che possiede una bella casa lungo tevere .E stato gentilessimo ,ci a accompagnato dapertutto con grande generosita .

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