Subject: Re: LSM Joining Case Test - Karan Narula
From: Karan Narula <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 19 Apr 2019 02:42:33 -0400

| | LSM Joining Case Test

Name | Karan Narula
E-mail | [email-masked]
Phone Number | (91) 9716547491
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select blurb 4 because it ensured the customer will the get the tickets by asking the hotel address details moreover it guided the customer to update the address in the provided website link and assured him when the updation is done he is going to get the confirmation email along with the order tracking link.

I feel the last line should be amended as whether its hotel or office there will be someone at the reception available to sign for the shipment.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A satisfied customer is a good customer service and consistency to maintain the satisfaction is a great customer service.

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