Subject: Re: LSM Joining Case Test - Mayank Bansal
From: Mayank Bansal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 19 Apr 2019 02:27:02 -0400

| | LSM Joining Case Test

Name | Mayank Bansal
E-mail | [email-masked]
Phone Number | (91) 9650970473
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select Blurb 2 because the customer's questions were answered. Moreover, he was also informed on how to get tickets immediately in future. Customer's second question was whether he could get tickets at his hotel and the question was answered appropriately. He was also informed how he could track his order to ensure he receive tickets on time. Each and every information was clear.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me a great customer service is a great customer experience. A good customer service is only providing a resolution to the customer, however, a great customer service is also giving him an alternate resolution so that he can find a fix to his problem on his own which would save his time in future. Moreover, he should also be explained the reason for the inconvenience he is facing.

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