Subject: Re: LSM Joining Case Test - Lazlie Ankur Johnson
From: Lazlie Ankur Johnson <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 19 Apr 2019 02:13:16 -0400

| | LSM Joining Case Test

Name | Lazlie Ankur Johnson
E-mail | [email-masked]
Phone Number | (91) 9711612614
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason of selecting Blurb 1 is because, in the first place the agent said that the tickets have been confirmed. The agent also proactively confirmed the customer that it has become a common practice for the Event Organisers to relase the tickets very close to the event date. The agent also informed the customer that they are closely monitoring the order and also communicating with the seller timely so that they can complete the order on time and can get the tickets delivered at the given address. The agent also confirmed the address where the tickets are suppose to get delivered. The agent also ensured the customer that once the tickets are been scanned for the delivery by the courier company, he would receive an instant email alert along with the tracking number, so that he can track the tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when the agent is polite with the customer. Providing with the correct information.
Listening to the customer's query without interruption.
Giving a correct soultion.
Closing the call.

Great customer service is when the agent opens the call whilst representing the brand.
Greeting the customer.
Acknowledging the customer while listening to the query.
Rapport building.
Empathising with the customer.
Giving a correct solution.
Asking the customer if he is satisfied with solution given.
Closing the call.

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