Subject: Fwd: SSBS 50925 and 50927 Explanation
From: Mohammed Taha <[email-masked]>
To: Rahul Kumar <[email-masked]>
Cc: Deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, Arjun Hurry <[email-masked]>
Date: Wed, 17 Apr 2019 03:38:21 -0700 (MST)

Dear Rahul, 

I have worked on these tickets 50925 and 50927. 

We have received a call from the requester with two issues, the first issue was extension issue and the other issue was a network issue. when we tried to search by customer email we cannot find a location as explained the attached image (SSBS2). 

I have called the customer again to confirm the location but once we changed it to the correct location but the ticket does not accept to submit the technician. 

A already mentioned inside the ticket the requester's extension number and correct location. 

Best regards, 
Mohammed Taha