Subject: Re: LSM Joining Case Test - Prabhat Pande
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 16 Apr 2019 08:48:22 +0000

Should be interviewed

From: Prabhat Pande <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 16 April 2019 at 2:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Prabhat Pande

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Prabhat Pande
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9354551227
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    In my opinion Blurb 2 is the best possible solution for customer's problem that is mentioned above because a formal conversation like this should be short and straight to the point. In Blurb 2 all the customer's queries are solved and the best possible solution is given for example, the customer told that she would be travelling for the event in two days and asked if her event tickets can be delivered to her hotel for which the agent replied with two very good solutions like firstly, if she purchased the e-tickets she could have printed them out at any point of time and secondly, the agent asked the customer to make sure that her address is correct
and told her that someone should be there for receiving the delivery. Moreover the agent also mentioned that the event organisers typically issue tickets very close to the event date, very often the week of the event which will help the customer in her future purchases.
When we compare Blurb 2 with the rest of the Blurbs mentioned above we see that the other Blurb's are informal as well as not giving a promising solution.
Therefore I conclude that Blurb 2 is the best possible solution for customer's queries and I recommend that
the same kind of pattern be used in future.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Customer service is the next big thing after a product is sold. Many people get confused between good and great customer service and end up losing there customer. For me a great customer service is not just replying the customer immediately or picking the call instantly it is about understanding the customer, his needs and queries.

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