Subject: Re: LSM Joining Case Test - Sanup Sadanandan
From: Sanup Sadanandan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 13 Apr 2019 02:49:14 -0400

LSM Joining Case
Test

Name

Sanup Sadanandan

E-mail

[email-masked]

Phone Number

(91) 9711046218

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As the
customer is travelling in two days for the event, Blurb 4 meets the customer
requirement. We can change the shipping address on customer's behalf so that the
tickets can be delivered to the hotel address. We can also ask the customer for
his phone number or hotel reservation desk phone number in order to contact him
once the tickets are shipped. Also, we are providing the self help
(http://www.viagogo.com/Help/76) service to the customer so that he can change
the address himself. Once he is logged into the account, he can also take out
the printout of tickets.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

There is a thin line between good and great
customer service. We can make customer's day good by providing the information
that he or she is looking for. However, we can make it great by providing
additional help for example by providing self help services, asking customer for
additional help, re-confirming whether he or she satisfied with the response
received. Serving a customer with a smile leaves a great impression on the
customer which makes his or her experience from good to
great.

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