Subject: Re: LSM Joining Case Test - Vikas Chandra
From: Vikas Chandra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 12 Apr 2019 05:25:18 -0400

| | LSM Joining Case Test

Name | Vikas Chandra
E-mail | [email-masked]
Phone Number | (+91) 7982064836
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason for which i am selecting the Blurb 2 is that in this Blurb the customer has all the options to get access of the tickets. She can get the print out of the E-ticket by herself as the tickets will be available immediately else she can track the order in purchase history of the customer. And there are different ways that the customer can get tickets on time by chosing differnet options like choosing the delivery address where the delivery person can find someone at the delivery address to deliver the tickets. The customer will get the option to select the address and time where she can recieve the tickets in case if she is travelling. In this blurb a customer is getting so many options to get the tickets for the event and in case if the organziers are facing any issue regarding the delivery of the ticket they can directly contact with customer and delive the tickest at the earliest.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good customer service is giving solution to customer problem great customer service is greeting the customer in energetic way so that the customer feel that yes this guy or gal is going to help me .

2. Good customer service is all about talking to customer in a manner where he/she is angry they must get the solution  and great customer service is we should make the customer feel  that yes if we would have been at their place we would have also felt the same.

3. Good customer service is given by every one working in the bpo industry but there are some guys who do extraordinary for their company and for themselves by giving the solution to the customer in such a manner where they buildt he repo of the company by helping the customer that is great customer service.

4. a person who is just coming to office and answering calls no matter if the problem of the customer can get solved quickly if he or she uses her mind is good customer service whereas a person who is dedicated towards his job has great passion to his work can work wonders for himself and the company that is great service accoring to me.

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