Subject: Re: LSM Joining Case Test - Vasis Edmund
From: Vasis Edmund <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 12 Apr 2019 04:53:57 -0400

| | LSM Joining Case Test

Name | Vasis Edmund
E-mail | [email-masked]
Phone Number | (110096) 9560278916
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | (I am choosing this blurb because whole procedure is very much accurate)---Event is taking place within a week and client will be reaching the destination 2 days before the event & client will be staying in a Hotel. First of all the client must update their exact address through Website ( http://www.viagogo.com/Help/76) or have to call to the customer care for updating the address. In which client also can track their tickets through their account and have an idea when it will be reaching. So, as per the procedure we have to make sure the client's exact address before dispatching the tickets. If the tickets are shipped we have to make to sure the client must be there for sign up in courier's checklist to receive their ticktes and client also get an notification ones ticket got shipped.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer sevice means, If the customer is having a query about any product or he/she doesn't know about any particular product then we customer service agents have to exaplain about it and it must be an accurate solution to the customers. Great customer sevice means, if agents are up to mark or customer is satisfied with the agents solution, then customer will acknowledge the particular agent and he/she will appreiciate you in a live call, if this happens 4 to 5 times in month then agent he/she is giving the great customer service.

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