Subject: Fwd: detecting corrupt downloads
From: Ashish Dabral <[email-masked]>
To: Shakeel Ahmad Hajam <[email-masked]>
Date: Fri, 12 Apr 2019 01:47:15 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Ashish Dabral" <[email-masked]> 
To: "ASR272130" <[email-masked]>, "anush saxena" <[email-masked]> 
Cc: "Rahul Kumar" <[email-masked]> 
Sent: Friday, April 12, 2019 1:04:35 PM 
Subject: Fwd: detecting corrupt downloads 

Regards, 
Ashish Dabral 

From: "Deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Rahul Kumar" <[email-masked]> 
Sent: Friday, April 12, 2019 9:06:37 AM 
Subject: Fwd: detecting corrupt downloads 

Hi Ashish/ Pritish, 

Can you please circulate it amongst all new and old ones who do lesmills? Thanks 

Sent from my iPhone 

Begin forwarded message: 

From: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Date: 12 April 2019 at 08:15:43 GMT+5:30 
To: lesmills < [ mailto:[email-masked] | [email-masked] ] > 
Subject: detecting corrupt downloads 

BQ_BEGIN

Hi Level 1, 

I have some new information on detecting a corrupt download and have added it to the below solution within troubleshooting. 

[ https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000128413-detecting-corrupt-download-or-setup-issues | https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000128413-detecting-corrupt-download-or-setup-issues ] 

When a corrupt release is played the video will stop and NOT re-start. 

If a class plays and restarts back to the beginning part way through, this is a setup issue and the Apple adapter should be replaced and strain relief installed. 

Thanks 

Charlotte 

	

	

Charlotte Jansen | Customer Service Manager 
Les Mills International | [ mailto:[email-masked] | [email-masked] ] 
tel | fax +64 9 366 9901 | [ http://www.lesmills.com/ | www.lesmills.com ] 

[ http://www.lesmills.com/getgrit ] 

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[ http://www.facebook.com/lesmills ] 	

[ http://www.twitter.com/lesmills ] 	

[ http://www.linkedin.com/company/les-mills-international ] 	

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BQ_END