Subject: Re: LSM Joining Case Test - poonam thakur
From: poonam thakur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 12 Apr 2019 02:35:39 -0400

| | LSM Joining Case Test

Name | poonam thakur
E-mail | [email-masked]
Phone Number | (0120) 7290867131
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

i have selected Blurb 1 because it started with reassurance to the customer followed by a personal touch that we are closely looking into his concern.
Also, we are re-confirming the address to make sure he gets at the right place. Finally, there is a closing written and greeting addressing the customer which is quite professional.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service involves greeting the customer, acknowledging the concern, doing data verification, providing solution, apologising if needed and asking for any other assistance customer may need and thus closing the call. However, great customer service involves two more extra points : one adding a personal touch by re-assuring the customer and secondly, instead of customer calling different teams, one can take the ownership of the call so that customer is refrained from the hassle and can trust that he has called the right person who will provide him with the solution.

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