Subject: Fwd: Clear instructions and steps required
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Rahul Kumar LSM <[email-masked]>
Date: Fri, 12 Apr 2019 03:36:35 +0000

Please circulate this too

Sent from my iPhone

Begin forwarded message:

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Date: 12 April 2019 at 08:01:17 GMT+5:30
To: lesmills <[email-masked]<mailto:[email-masked]>>
Subject: Clear instructions and steps required

Hi Level 1

Can we try to be a bit more descriptive when asking for screen shots and information from customers please.  We must assume that they know nothing about the system and give step by step instructions.  The issues I’ve noticed recently:

  1.  Video EDID’s need a brief description, for example: A video EDID will stabilise playback of scheduled classes and is part of the required setup for Virtual.  Please see the below link for more detail on where a video EDID sits in the required setup.
  2.  Thumbnail images. It would be good to explain how to find a thumbnail image and send a photo of the APP highlighting the thumbnail image.
  3.  Corrupt downloads.  Please give specific steps to access the manage downloads section of the APP and mention that we need a photo of the file size of the specific release from the download screen.

Thanks

Charlotte

Charlotte Jansen | Customer Service Manager
Les Mills International | [email-masked]<mailto:[email-masked]>
tel | fax +64 9 366 9901 | www.lesmills.com<http://www.lesmills.com>

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