Subject: Re: LSM Joining Case Test - Sandeep Rehani
From: Sandeep Rehani <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 11 Apr 2019 03:39:37 -0400

| | LSM Joining Case Test

Name | Sandeep Rehani
E-mail | [email-masked]
Phone Number | (91) 7303472391
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me Blurb 4 should be the right response. Reason : The answer provided starts with the confirmation of the Customer's Complete Address, including Country/City name in order to ensure the right delivery, and the Address could be of a Hotel/office etc, as to make sure that someone's available to recieve the delievery and Sign on behalf of the customer. The agent also provided specific information containing the Hyperlink (#1), using which the Customer can visit and update the address as well and in case of the change of address (#2) the customer has to inform the person available at the Hotel to recieve the tickets on his behalf and Sign the delivery.

Also ensuring the customer as the moment seller recieves and ships out the tickets via track and track and traceable postal service, we will inform the customer via email, so that the customer can keep the track of the tickets and timely delivery. (#3)

#1 (http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases".)

#2 (If the new address is not a personal address (e.g. an office or hotel address), please make sure that you have informed them to expect a delivery and that someone will be available to sign for your delivery.)

#3 (You will receive an email to notify you that your tickets have been shipped to the provided delivery address along with a link for you to track your order.)

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Just for the purpose of providing cutomer service or maintaining the standards setup by the company, You end up providing 'Good Customer Service'

In order to provide Great Customer Service there are two important 'Tools' to keep in mind. First and foremost is always wear a Smile (let it be a Plastic), it works wonders and Always try to Empathize with the customer. You end up winning Customer's confidence and trust in you. "That's Great Customer Service"

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