Subject: Re: Translation needed please
From: melisa nunez <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 10 Apr 2019 05:58:39 -0700 (MST)

Hi: 

Gracias por la aclaración. ¿Podría revisar lo siguiente en el iPad por favor? 
a. Configuración de accesibilidad de iOS (AJUSTES> GENERAL> ACCESIBILIDAD) 
b. Desplácese hacia abajo hasta la parte inferior de la página y cambie el Acceso guiado a ENCENDIDO (verde)-Le recomendamos el uso de un código de acceso para esto que puede activarse dentro de esta configuracion. 
c. ¿El bloqueo automático de la pantalla de espejo dentro de la configuración de acceso guiado está en verde? (CONFIGURACIÓN> GENERAL> ACCESIBILIDAD> Acceso guiado) ¿Puedes reproducir las clases a través de On Demand o manualmente en la aplicación? Desbloquee el candado en la aplicación, navegue a la pestaña de clases y seleccione una clase para reproducir. 

Gracias, 

From: "Arjun Hurry" <[email-masked]> 
To: "melisa nunez" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, April 10, 2019 5:49:42 PM 
Subject: Re: Translation needed please 

Translation needed: 

Thank you for the clarification. Could you check the following in the iPad, please? 

a. iOS Accessibility Settings (SETTINGS>GENERAL>ACCESSIBILITY) 
b. Scroll down to the bottom of the page and toggle Guided Access to ON (Green) – we advise the use of a Passcode for this which can be activated within these settings. 
c. Is the Mirror Display Auto Lock within Guided Access settings toggled to green? (SETTINGS>GENERAL>ACCESSIBILITY>Guided Access) 

Are you able to play classes via On Demand or manually in the App? Unlock the padlock in the App, navigate to the classes tab, and select a class to play. 

Thank you, 
AJ 

From: "melisa nunez" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, April 10, 2019 5:06:53 PM 
Subject: Re: Translation needed please 

¿Se ve afectada la reproducción de las clases? ¿A qué problema tienes en relación con estos mensajes de error? 

Kin regards 
Melisa Nunez 

From: "Arjun Hurry" <[email-masked]> 
To: "melisa nunez" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, April 10, 2019 4:55:34 PM 
Subject: Re: Translation needed please 

Thanks, Melisa. Another one please- 

Is playback of classes being affected? What issue are you facing in relation to these error messages? 

Thank you, 
AJ 

From: "melisa nunez" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, April 10, 2019 4:51:45 PM 
Subject: Re: Translation needed please 

Hi 

Gracias por las capturas de pantalla enviadas. Podria por favor verificar lo siguiente: 

1. Su conexion a internet/ wifi. 
2. Está el iPad conectado a una red o router? 
3. Le es posible reiniciar el iPad y reiniciar la aplicación? 

quedamos a la espera de sus comentarios. 

Gracias, 

Melisa Nunez 

From: "Arjun Hurry" <[email-masked]> 
To: "melisa nunez" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, April 10, 2019 4:18:49 PM 
Subject: Re: Translation needed please 

Hi Melisa, 

Please translate the following: 

Thank you for the screenshots. Could you please check the following: 

1. Your WiFi network connection 
2. Is the iPad connected to a dedicated network/router? 
3. Are you able to reboot the iPad and relaunch the App? 

Please let us know. 

Thank you, 
AJ 

From: "melisa nunez" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, April 10, 2019 3:21:19 PM 
Subject: Re: Translation needed please 

Hola Alfonso 

Gracias por contactarnos el dia de hoy. Segun conversado, por favor envíenos una captura de pantalla del mensaje de error que está recibiendo. 

Gracias 

From: "Arjun Hurry" <[email-masked]> 
To: "melisa nunez" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, April 10, 2019 3:16:02 PM 
Subject: Translation needed please 

Hi Alfonso, 

Thank you for reaching out to us today. As discussed over the phone, please send us a screenshot of the error message you are seeing. 

Thank you