Subject: Re: LSM Joining Case Test - Suraj Mishra
From: Suraj Mishra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 10 Apr 2019 04:48:57 -0400

| | LSM Joining Case Test

Name | Suraj Mishra
E-mail | [email-masked]
Phone Number | (+91) 7987240205
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4.
Best possible way to resolve this query is to ask new address from where we have to deliver the event tickets. as its already mentioned in above blurb. Its also suggested alternate ways to modify the booking details using company link and also given the step by step instructions to change the delivery address. It also ensures to customer that once seller recieve the new address then they are able to ship the tickets as soon as possible to new address along with a tracable tracking ID. Customer will receive a notification via email that tickets have been shipped to the provided delivery address along with a link for you to track your order. Its also suggested that if you are not available at delivery time then someone should be to collect the tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service means first understand the customers query and find out the root cause, according to query and cause give the best possible resolution along with some alternate ways to avoid any confusion. Show them you understand the query and ready to resolve instantly. After the resolution notify them via email, Text or Call. Also give them contact information for further communications.

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